Sickness calls
PIN checked, visits read back, cover alerted.
Every call answered.
Day and night.
Calls we answer
- Staff off sick
- Hospital discharge
- New client
- Family update
- Safeguarding
- Emergencies
How it works.
- 1Your phone rings.Divert it when you're busy or closed.
2We answer in your name.Calm, short questions. Every detail taken.- 3You get a text in a minute.Urgent calls reach your on-call manager at once.
The phone never stops.
Mon6:00am
A support worker calls in sick.
Fri4:55pm
The hospital wants a discharge tonight.
Sun7:40pm
A new client gets voicemail.
KindAce answers all three.
An example call.
- Answering serviceBrightside Home Care, automated answering service. How can I help?
- CallerIt's Amina. I'm not well enough to work today.
- Answering serviceSorry to hear that, Amina. What's your staff PIN?
- Caller4 8 2 1.
- Answering serviceThanks. You have 3 visits today, the first at 7:30. I'm alerting the on-call manager now.
Your calls, handled.
Family updates
Password checked, then only what you allow.
Emergencies
Triple Zero (000) advice, and your on-call manager paged.
New clients
Enquiries answered, assessments booked.
Less than losing one client.
Contact usfor pricing in Australian dollars (AUD)
- Calls answered day and night
- On-call alerts by text and phone
- 8am summary and full call records
Questions.
Will callers know it isn't a person?
Yes. It introduces itself as your provider's automated answering service.
What happens in an emergency?
The caller is told to call Triple Zero (000) and your on-call manager is paged at once. It never gives medical advice.
Do I keep control?
Yes. It follows your own procedures.
How quickly can we start?
After one short set-up call and a test.