It's 3am. A family has just lost someone. Who answers your phone?
Calls we answer
- Death at home
- Hospital
- Care home
- Repatriation
- Ringing around
- Price questions
How it works.
- 1Your phone rings.Divert it at night or during a funeral.
2We answer in your name.Gently, one question at a time.- 3You get a text in a minute.Urgent calls reach your on-call director at once.
Hear three example calls.
A death at home, a repatriation, and someone ringing around.
Families call when they need you.
That's rarely 9 to 5.
7 of 16We rang 16 funeral homes out of hours. 7 never reached a person.Our own calls to funeral homes in Cardiff and Newport, October 2026.
An example call.
- Answering serviceHillside Funeral Care, automated answering service. How can I help?
- CallerIt's Ward 7 at St Mary's. Mr Arthur Price has died, and the family have chosen you.
- Answering serviceThank you for letting us know. Can I take your name and the ward's direct line?
- CallerStaff nurse Joy Mensah. Extension 4417.
- Answering serviceThank you, Joy. The funeral director on call is being told now and will ring you shortly.
When someone dies at night.
Calm, short questions. Nobody is rushed.
- Answered in your funeral home's name
- Every detail taken, once
- Urgent calls reach your on-call director
- Everything else in your morning summary
Built for funeral homes.
- Faith timing needs flagged as urgent
- Repatriation details taken for your quote
- Never quotes your prices
- A monthly call report
Answer your own phone at night?
Keep doing it. KindAce only picks up when you can't.
One price per branch.
£149a month
- £99 for each extra branch
- 150 calls a month, then 75p each
- Monthly rolling
Questions.
Who answers the phone?+
KindAce, your automated out-of-hours answering service. Callers are told this straight away.
Does it answer in our name?+
Yes, with your own greeting.
What happens with an urgent call?+
Your on-call director gets a call and a text at once. If someone has just been found, the caller is told to ring 999 first.
Will it quote our prices?+
Never. It points callers to your price list and offers a callback.
Do we keep our number?+
Yes. Divert it to KindAce when you're closed, and switch it off any time.
Is the family's information safe?+
Yes. We sign a data protection agreement, and faith is never recorded.