On site?
We'll answer.
Calls we answer
- Burst pipe
- Lock-out
- No power
- Roof leak
- Blocked drain
- Broken window
- New quotes
How it works.
- 1Your phone rings.Divert it when you're on a job.
2We answer in your name.The job, address and number, taken.- 3You get a text in a minute.Emergencies reach you at once.
New work rings while you're busy.
Every enquiry taken properly, so you can quote.
An example call.
- Answering serviceHughes Plumbing, automated answering service. How can I help?
- CallerA pipe's burst under my kitchen sink. There's water everywhere!
- Answering serviceIf it's safe, turn off the stopcock now. It's usually under the sink.
- CallerDone, it's off.
- Answering serviceWell done. What's your name and address?
- CallerDave Ellis, 22 Mill Lane.
Every call, handled.
- Extensions, repairs and quotes logged
- Site address and access noted
- Urgent repairs flagged to you
- A summary text after every genuine call
Built for your trade.
Plumbers
Leaks, boilers and blocked drains.
Electricians
Faults, power cuts and new work.
Builders
Enquiries and quotes, taken properly.
Locksmiths
Lock-outs, break-ins and lock changes.
Drainage
Blockages, overflows and surveys.
Roofing
Leaks, storm damage and quotes.
Glaziers
Breakages, boarding up and quotes.
Rather answer yourself?
Your phone rings first. KindAce picks up when you can't.
Simple monthly plans.
£39a month, from
- Starter: £39 for 50 calls
- Standard: £69 for 150 calls
- Busy: £129 for 300 calls
- Extra calls 40p to 50p each
Questions.
Will customers know it isn't me?
Yes. It introduces itself as your automated answering service.
What counts as an emergency?
Your settings decide most of it. Danger, like a gas smell, sparking or sewage inside, is always an emergency and reaches you at once.
Do I keep my number?
Yes. Divert it to KindAce when you're busy, and switch it off any time.
How quickly can we start?
After one short set-up call and a test.